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  • How do I place a pick up order?
    Choose the items and add them to your cart. Click on the cart and then select "View Cart." Locate the shipping options in the “Order Summary” Scroll down to this section and opt for "Store Pick-Up" to proceed with the payment.
  • Can someone else pick up my order on my behalf?
    Certainly, someone else can pick up your order if they have the order confirmation or a valid authorization from you.
  • Can I cancel my pick-up order?
    Unfortunately, cancellations are not an option as the product is crafted specifically to order.
  • Do I need to place an order online before picking up henna cones?
    Yes, we require online orders before pick-up to ensure your products are prepared.
  • Is there a minimum order requirement for pick-up?
    No, there is no minimum order requirement.
  • Can I pay in cash at the pick-up location?
    Currently, we are accepting online payments only. Please ensure your payment is completed before arriving for pick-up.
  • Can I modify my order after placing it for pick-up?
    Regrettably, modifications are not allowed once the order is placed. Please review your order carefully before completing the purchase.
  • What are the pick up location?
    Upon placing a pick-up order, you will receive the pick-up location address.
  • What are the available pick up hours?
    Kindly wait for the confirmation email before pick-up. The pick-up hours are from 10 AM to 8 PM.
  • Cancellation
    You can cancel your order within 24 hours of ordering.
  • Return and Refund Policy:
    Ready to Use Henna Cones are not eligible for return / refund because they are perishable items!
  • When can I expect to receive my order?
    Processing typically takes 2-3 days, and USPS delivery requires an additional 2-5 days based on the delivery process chosen. During peak periods like wedding seasons and holidays, processing may be extended. NYC Henna Queen is a small business owned and operated by one person, and your patience is valued. Orders are shipped on Mondays & Wednesdays. Any order placed after Wednesday will be shipped on the following Monday. We suggest exploring the following shipping options: First-Class Shipping (Approximately $4 - $6): Delivery Time: 5-6 Business Days Note: While this option is cost-effective, we unfortunately cannot ensure the quality of bulk henna paste, and henna cones due to extended delivery time. Regular Priority Mail (Approximately $9 - $12): Delivery Time: 2-3 Days Note: This option provides a faster delivery timeframe compared to first-class shipping; It comes with insurance and is highly recommended. Priority Express (Approximately $18 - $25): Delivery Time: 1-2 Days Note: For a guaranteed 100% assurance of prompt delivery, we recommend selecting Priority Express. This option not only ensures a quicker shipping process but also includes insurance, making it the optimal choice for time-sensitive shipments.
  • Package Insurance:
    USPS Priority and Priority Express mail both have insurance. In case of theft or lost please visit the following link file a indemnity claim: For first-class shipping, which lacks insurance for cost savings, filing a claim with USPS won't lead to a complete refund. Additionally, we cannot assume responsibility in such cases.
  • Where’s my tracking information?
    After processing your order, we'll email you the tracking details. In the event that you have not received the email, please do not hesitate to contact us via text or email, and we will promptly provide you with a copy.
  • My order status shows "delivered," but I cannot locate the package. What should I do?
    Several reasons could account for this situation: One possibility is an incorrect address entry during checkout, and NYC Henna Queen will not be held responsible for orders shipped to an incorrectly provided address. Another situation to consider is the unfortunate chance of package theft. If your package is stolen, report it to USPS promptly. If you have availed Priority mail or Priority Express Mail, you are covered by the insurance.
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