Question 1

Do I need to place an order online before picking up henna cones?

Accepted Answer

Yes, we require online orders before pick-up to ensure your products are prepared.

Question 2

How do I place a pick up order?

Accepted Answer

Choose the items and add them to your cart.
Click on the cart and then select "View Cart."
Locate the shipping options in the “Order Summary”
Scroll down to this section and opt for "Store Pick-Up" to proceed with the payment.

Question 3

What are the pick up location?

Accepted Answer

Upon placing a pick-up order, you will receive the pick-up location address.

Question 4

What are the available pick up hours?

Accepted Answer

Kindly wait for the confirmation email before pick-up. The pick-up hours are from 10 AM to 8 PM.

Question 5

Is there a minimum order requirement for pick-up?

Accepted Answer

No, there is no minimum order requirement.

Question 6

Can I modify my order after placing it for pick-up?

Accepted Answer

Regrettably, modifications are not allowed once the order is placed. Please review your order carefully before completing the purchase.

Question 7

Can someone else pick up my order on my behalf?

Accepted Answer

Certainly, someone else can pick up your order if they have the order confirmation or a valid authorization from you.

Question 8

Can I pay in cash at the pick-up location?

Accepted Answer

Currently, we are accepting online payments only. Please ensure your payment is completed before arriving for pick-up.

Question 9

Can I cancel my pick-up order?

Accepted Answer

Unfortunately, cancellations are not an option as the product is crafted specifically to order.

Frequently asked questions